Support

Support

Support Staff Hours:

Mon-Friday 8:30 AM-4:30 PM 

Holiday and Office Closures 2019:

*New Year's Day, Tuesday, January 1
*Martin Luther Kind, Jr. Day, Monday, January 21
*President's Day, Monday, February 18
*Memorial Day Monday, May 27
* Independence Day, Thursday July 4
* Labor Day, Monday, September 2
Thanksgiving Holiday, Thursday, November 28 and  Friday, November 29
Christmas Holiday, Tuesday, December 24 and Wednesday, December 25

* The Office will close early at 3:00 pm on the eve of the weekday before the observed holiday.

Assistance for Downloads and Report Runs

IE11 Users are required to add COMPdata websites in compatibility view:
In the web browser go to:

  • Tools
  • Compatibility view settings
  • In the pop up window add the following web addresses
    • compdatainfo.com
    • compdatainfo.org
    • compdata.team-iha.org
    • Once all are entered hit close

Pop-Up Blocker:

If COMPdata is not listed as a trusted site, Pop-up blockers must be disabled. To disable pop-up blockers, follow these steps:

Under Tools:

  • Choose Pop-Up Blocker
  • Should Read "Turn On Pop-Up Blocker"

Allowing Downloads:

COMPdata users will need to adjust their Internet settings to allow files to be downloaded from the site. To allow downloads, follow these steps:

Under Tools:

  1. Internet Options
  2. Security Tab
  3. Choose Internet Zone
  4. Choose Custom Level
  5. Scroll down to Downloads
  6. Automatic prompting for file downloads
  7. Enable this option
  8. Repeat steps 4-7 for Trusted Sites Zone
  9. Apply change if adjusted