Support

Support

Support Staff Hours:

Mon-Friday 8:30 AM-4:30 PM 

Holiday and Office Closures 2017:

Tuesday June 13, 2017
* Independence Day, Monday, July 3, and Tuesday, July 4
* Labor Day, Monday, September 4
Thanksgiving Day, Thursday, November 23 and  Friday, November 24
Christmas Day, Monday, December 25 and Tuesday, December 26

* The Office will close early at 3:00 pm on the eve of the weekday before the observed holiday.

Assistance for Downloads and Report Runs

IE11 Users are required to add COMPdata websites in compatibility view:
In the web browser go to:

  • Tools
  • Compatibility view settings
  • In the pop up window add the following web addresses
    • compdatainfo.com
    • compdatainfo.org
    • compdata.team-iha.org
    • Once all are entered hit close

Pop-Up Blocker:

If COMPdata is not listed as a trusted site, Pop-up blockers must be disabled. To disable pop-up blockers, follow these steps:

Under Tools:

  • Choose Pop-Up Blocker
  • Should Read "Turn On Pop-Up Blocker"

Allowing Downloads:

COMPdata users will need to adjust their Internet settings to allow files to be downloaded from the site. To allow downloads, follow these steps:

Under Tools:

  1. Internet Options
  2. Security Tab
  3. Choose Internet Zone
  4. Choose Custom Level
  5. Scroll down to Downloads
  6. Automatic prompting for file downloads
  7. Enable this option
  8. Repeat steps 4-7 for Trusted Sites Zone
  9. Apply change if adjusted